Help & FAQ
1. Company Information
The website is owned and operated by USBR TRADE LLC.
Company Name: USBR TRADE LLC
Address: 1068 lavender cir, WESTON, FL 33327, United States
Tax ID: 32-0672288
Phone: +1 3193334391
E-mail: info@usbrtrade.com
Business Hours: Monday – Friday, 08:00 – 18:00 (Eastern Time)
Clients can contact us via email – we will respond within 24 business hours.
2. Order Processing and Tracking
After the order is processed, clients receive a shipping notification with a tracking number.
Order processing usually takes 1–3 business days.
Delivery generally takes 4-7 business days.
During peak periods or public holidays, delivery times may be slightly extended.
Clients can track their orders in real time using the tracking information.
3. 14-Day Right of Withdrawal
In accordance with U.S. consumer protection regulations, clients can exercise their right to return products within 14 days of receipt, without justification.
Returned items must be in their original condition. Minimal signs of use are permitted, but products must not be damaged or soiled and must remain resalable.
Return requests must be submitted through customer service with the order number and product information.
For more details, please refer to our return policy.
4. Return Costs
All eligible return shipping costs are covered by Usbrtrade.
Clients need to prepare the product for return with appropriate packaging to ensure safe transport.
No additional fees are charged to the client.
5. Exchange Policy
Clients may request an exchange within 14 days of receiving the product.
Products for exchange must be in their original condition, with minimal signs of use permitted, but without damage or contamination, and must remain resalable.
Exchange requests should be submitted with the assistance of customer service, providing the original order number and information about the desired product.
For more details, please refer to our exchange policy.
6. Exchange Costs
All eligible exchange shipping costs are covered by Usbrtrade.
Clients need to prepare the original product for return.
Delivery of the new product is arranged by the company without additional charges.
7. 2-Year Legal Warranty
All furniture and household items are covered by a 2-year legal warranty from the date of receipt.
The warranty covers defects in product quality that cause malfunctions or damage.
The warranty does not cover damages resulting from improper use, accidents, or normal wear and tear.
8. Shipping Fees Policy
Orders of $99 or more: free shipping
Orders under $99: shipping fee of $10
Return and exchange shipping costs are covered by Usbrtrade.
Please refer to our shipping policy for more details.
9. Payment Methods
The website accepts secure payment methods, including:
Visa
MasterCard
All transactions are processed through encrypted channels to ensure payment security.
10. Product Shipment
All orders are shipped from our warehouse in the United States.
Delivery in the U.S.: UPS、FedEx、USPS
11. Client Obligations
When using the products or requesting returns, clients must:
Provide accurate delivery and contact information
Handle products and packaging according to return and warranty requirements
Comply with applicable laws and the terms of this policy
12. Customer Service and Contact
For questions about orders, returns, exchanges, warranties, or data protection:
E-mail: info@usbrtrade.com
Phone: +1 3193334391
Customer service provides assistance and responds within 24 business hours. Support is available for returns, exchanges, and warranty requests.